How Can We Assist You?
Have questions regarding an online donation, emergency patient verification, mosque prayer schedules, or institutional accounting access? Our administrative desk and technical volunteers are here to help.
Hidayat Foundation of India
Sikandrabad, District Bulandshahr, Uttar Pradesh, India - 203205
Donations & Gateway
Payment confirmations, Razorpay transaction IDs, duplicate charges, and receipt voucher downloads.
Welfare & Medical Aid
Queries concerning patient verification, hospital estimates, Zakat/Sadaqah distribution, or emergency appeals.
Tasdeeq & Madrasas
Institutional verification, official certificate requests, madrasa accounting modules, and committee updates.
Salah Timings & Portal
Masjid committee logins, OTP delivery troubleshooting, live Iqamah synchronization, and timetable generators.
Submit an Inquiry or Ticket
Our support team will review your submission and reply via email or phone within 24 to 48 hours.
Frequently Asked Questions
Common questions about online payments, donation receipts, and platform services.
What happens if my bank account was debited but the receipt was not shown?
Due to intermittent banking network latency, payment confirmations may sometimes take a few minutes to reconcile. If your bank account has been debited, please email us at support@hidayat.org.in with your mobile number, transaction timestamp, and bank UTR/RRN number. In case of failed reconciliations, the amount is automatically refunded to your originating bank account within 5 to 7 business days via Razorpay.
How do I verify the authenticity of a medical campaign?
Every case displayed under our Welfare portal includes authenticated hospital estimations and doctor prescriptions checked physically by our field volunteers. You can click on any case to inspect verified medical reports directly.
Where can I download my donation receipt?
Following a successful online transaction, an automated confirmation banner displays your receipt voucher number. You can also view or print official voucher slips by accessing the Donor Portal using your registered mobile number.
Can our Mosque or Madrasa use the accounting module for free?
Yes. Hidayat Foundation provides free cloud-based institutional accounting, receipt generation, and monthly timetable software to masajid and non-profit madrasas across India. Contact our onboarding desk to set up your entity.
How do I update Jama'at timings for my local mosque?
Authorized mosque committee members and personnel can log into the staff portal via their registered mobile number to immediately update daily congregational timings.
What is the refund turnaround time for accidental or duplicate donations?
In cases of verified duplicate deductions caused by technical network lag, donors must notify us within 7 days. Once verified with Razorpay and banking rails, the excess transaction will be credited back to the original payment source within 5 to 7 banking days.